Member-only story
How I got to the airport with two small children on my own in Luxembourg — a UX case study
One would think that calling a cab to get oneself to the airport is a rather trivial task, however, the Luxembourgish cab companies would prove you wrong, if you have small children with you.
How I identified the problem
A last-minute change of plans to get to the airport
Recently I went on a family vacation with my two children, ages 3 and 13 months, at the time. The original plan was that my husband take us to the airport however just two hours before we were supposed to leave, an emergency came up and he could no longer take us. I knew I had to get myself, my two kids and all my luggage to the airport and public transportation was out of the question as I knew that I wouldn’t be able to handle everything on my own. I booked a WebTaxi (a top Luxembourgish taxi service) online, right away and had the option to request a booster seat, but oddly enough no car seat for my infant. I had the option to write a message, and with wishful thinking, I communicated that I was traveling with an infant and needed a car seat as well, hoping that when the time came, I would have a seat for each of my children.
